Client Overview
Kalpataru Projects International Limited is a leading global EPC player, operating in power transmission, infrastructure, railways, and oil & gas sectors. Managing a vast array of internal documents, team access controls, and system alerts is critical for their project-based operations. They rely on Greenbox Document Management System (DMS) by Discus IT Pvt. Ltd. to streamline and secure document flow across departments.
Despite their digital maturity, Kalpataru encountered specific technical issues that required swift resolution to ensure business continuity.
Key Challenges
Despite a stable system foundation, Kalpataru encountered intermittent user-facing and backend issues that required precise resolution:
- Unexpected Subscription Expiry Warnings:
Users occasionally saw expiry alerts even when subscriptions were valid, creating confusion and distrust in system notifications.
- Folder Access Discrepancies:
A few users reported missing folders that were already shared with them, which disrupted access to project documentation.
- Login Disruptions due to Backend Failures:
A backend infrastructure glitch prevented users from logging into Greenbox, temporarily halting workflows.
Solutions Delivered by Discus IT Pvt. Ltd.
Understanding the urgency of the issues, Discus IT's support teams promptly conducted a detailed technical analysis and offered targeted, long-term fixes.
1. Subscription Expiry Warning: UI Alert Implementation
- Solution: Greenbox's infra-dev team performed a detailed root cause analysis and corrected the error by refining the alert trigger logic.
- Impact: The alert now reflects accurate subscription status, restoring user trust and preventing unnecessary support tickets.
2. Folder Access Issue Resolved via Permission Validation
- Solution: A backend permission mapping validation was conducted, revealing inconsistencies in inheritance logic. Permissions were fixed immediately.
- Impact: The issue reinforced the importance of granular permission control, ensuring users see what they’re authorized to access, and enhancing confidence in the system’s security model.
3. Login Issue Resolution through Infrastructure Debugging
- Solution: Greenbox’s infra team traced the issue to a server reboot that had not fully restarted all background services. After restarting the necessary components, access was restored.
- Impact: This led to improved system monitoring protocols and prevented future disruptions, increasing system uptime and reliability.
Impact and Outcomes
The proactive support and improvements implemented by Discus IT through the Greenbox platform had a measurable and positive impact on Kalpataru’s operations:
- Clear and Accurate UI Notifications: Eliminated misinformation caused by premature alerts.
- Reliable Folder Access Across Teams: Ensured uninterrupted access to critical project files and departmental data.
- Improved System Reliability & Uptime: Infrastructure resilience ensured uninterrupted user login and workflow access.
- Operational Transparency and Confidence: Both technical and non-technical teams reported smoother, more predictable system behavior.
- Enhanced IT Governance: Regular audits and monitoring tools reduced future risk and empowered Kalpataru’s internal tech team.
Conclusion
This engagement between Kalpataru Projects International Limited and Discus IT Pvt. Ltd. exemplifies how proactive debugging, user-level customization, and real-time infrastructure support can drastically improve the functionality of enterprise document management systems.
By tackling alert inconsistencies, login flow disruptions, and access mismatches, Greenbox DMS proved its agility and scalability. This case reinforces that a successful DMS isn’t just about document storage—it’s about reliable operations, secure access, and a seamless user experience.
Looking to scale your document workflows with zero downtime and full control?
Let Discus IT Pvt. Ltd. help you unlock the full potential of your enterprise content.
