Client Overview
Ami Polymer Pvt. Ltd. is a leading manufacturer of pharmaceutical and polymer-based products, serving critical sectors such as pharmaceuticals, biotechnology, and food processing. With a growing need for digital transformation in their training and SOP documentation process, the company adopted Discus Training Manager to simplify data uploads, enhance process compliance, and ensure smooth employee training management.
Key Challenges
As the team expanded its documentation and training efforts, Ami Polymer faced multiple technical bottlenecks that affected data integrity and system performance:
- CSV File Conversion Error (Vietnamese Characters):
While uploading Excel files converted into CSV format, the system threw encoding errors due to special Vietnamese language characters. This led to data import failure and delays in onboarding content.
- Performance & Bug Issues on Testing Environment:
During task initiation, the system was throwing internal server errors and lagged under load, impacting the testing cycle and delaying quality checks.
- SOP Data Upload with Team Collaboration:
While uploading SOP questionnaires, induction materials, and job descriptions (JDs), intermittent errors occurred—especially during PDF uploads—causing workflow interruptions.
Solutions Provided by Discus IT Pvt. Ltd.
To ensure smooth training operations and error-free data onboarding, Discus IT delivered targeted support through Discus Training Manager, resolving the issues swiftly:
1. CSV File Conversion – Language Encoding Fix
- Problem: Encoding issues during the conversion of Excel files to CSV format due to Vietnamese characters.
- Solution: The technical team applied encoding corrections and pre-validated the file structure to ensure character compatibility.
- Impact: The data was successfully uploaded into the system, improving the overall file handling and multilingual compatibility.
2. Bug Fix Deployment on Quality Testing Environment
- Problem: The system showed an internal server error when tasks were initiated and struggled with performance under user load.
- Solution: Immediate root cause analysis was performed. The performance bugs were fixed, and the updated code was deployed on the Quality Testing server.
- Impact: The system became stable, with no further performance issues. The client validated the successful resolution with positive feedback.
3. SOP Data Upload & Template Creation with Polymer Team
- Problem: SOP-related files like questionnaires, training PDFs, and JDs faced upload errors, especially in real-time collaboration sessions.
- Solution: The support team coordinated with Ami Polymer on live calls, resolved upload glitches, and assisted with template setup.
- Impact: All SOP documents and training materials were successfully uploaded. The platform now supports centralized, error-free training management.
Conclusion
The partnership between Ami Polymer Pvt. Ltd. and Discus IT Pvt. Ltd. showcases how technology, when combined with domain expertise, can revolutionize training operations in a pharma setting. Discus Training Manager not only resolved CSV encoding and bug issues but also enabled seamless SOP data uploads and template configuration—setting the stage for scalable, audit-ready training workflows.
Discus IT continues to empower pharma leaders with innovative solutions that blend compliance, automation, and operational efficiency. Whether it’s multilingual data integration or high-performance task management, Discus Training Manager is the trusted platform for next-gen pharmaceutical training.
