e study: Seamless SOP & Change Control with Discus QMS

Client Overview

Our renowned pharmaceutical client, a global leader in manufacturing and regulatory compliance, required a reliable Quality Management Software (QMS) to digitize and streamline their operational processes.

The client engaged with Discus IT Pvt. Ltd. to implement Discus QMS, focusing on improving their SOP workflows, change control configuration, and system performance across production and quality environments.

Key Challenges

During the deployment and ongoing use of Discus QMS, the client encountered several technical issues and operational gaps:

• Internal IP Routing Conflicts Between Environments
• Delayed SOP Profile Loading
• Change Control Process Creation and Configuration
• Data Upload Errors and Inaccuracies

Each issue had the potential to disrupt workflows, affect data consistency, or slow down decision-making if not addressed quickly.

Solutions Delivered by Discus IT Pvt. Ltd.

Our expert technical team collaborated closely with the client to diagnose root causes and implement practical, timely solutions to restore and enhance system performance.

1. Pages Routed Through Internal IP – Server Configuration Issue

Context:
After updating their server configuration, the client noticed that email notifications stopped functioning, and activities performed on the Production environment began reflecting on the Quality environment due to incorrect internal IP routing.

Solution:
The Discus team conducted a full infrastructure and server route audit. We identified misrouted traffic between environments and corrected the IP mapping configuration.

Impact:

• Email functionality restored
• Data and environment separation re-established
• Prevented potential data contamination between testing and production

2. SOP Profile Loading Issue – Performance Lag

Context:
Users reported that SOP profiles were taking too long to load, slowing down audits and team reviews.

Solution:
We analyzed system logs and backend performance, discovering API inefficiencies causing delays. By optimizing API response times, we significantly reduced latency.

Impact:

• SOP profile load time improved drastically
• Enhanced user experience
• Increased productivity during training and documentation reviews

3. Change Control Process Creation – From Planning to Execution

Context:
The client required a tailored Change Control process that aligned with their internal quality assurance and compliance workflows.

Solution:
The Discus team collaborated directly with QA and compliance stakeholders to design, configure, and implement a custom Change Control module within Discus QMS.

Impact:

• Seamless implementation of the change management protocol
• Compliant process documentation
• Standardized and auditable change lifecycle

4. Data Upload and Sheet Corrections

Context:
The client experienced data errors while uploading SOP-related content and needed assistance with formatting and validation.

Solution:
We updated the upload templates, validated the structure, corrected data fields in real-time, and ensured clean data imports into the system.

Impact:

• Clean, validated data entry
• Accurate SOP, JD, and induction content uploads
• Reduced manual correction efforts for the client’s internal teams

Conclusion

By partnering with Discus IT Pvt. Ltd., our client not only overcame urgent system performance and routing issues but also expanded their QMS capabilities to handle SOPs, training data, and change control workflows with precision.

Discus QMS proved to be more than just a platform — it became a strategic enabler of regulatory compliance, digital efficiency, and structured change management.

Whether you're facing infrastructure inconsistencies, slow-loading SOPs, or require a compliant change control process, Discus QMS is built to scale and adapt to your pharma enterprise needs.

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